Let's talk
If you want to know more about any of my projects, my design approach or just want to chat, feel free to reach out.
About me
If you're in a rush, here's my best bits.
I've been designing products and services for over a decade, including 8 years in financial services.
A blend of Service Design, Innovation and Product Design expertise.
Experienced leading multidisciplinary teams from discovery to delivery.
Collaborative by default, focused on outcomes over outputs.
Delivered services used by millions of customers across retail banking.
Worth a look if you've got a little more time
My design philosophy
I believe the best design outcomes rely on creating the right conditions; clear direction, the right people in the room, and a team that feels trusted to do their best work. My role is to create the conditions for great design to thrive.
Yes, I know it's cheesy, but I stand by it OK
Some things I'm good at
I've got quite a few strings to my bow, but here's what I enjoy most.
Design Leadership
Facilitation
Service Design
Design Strategy
Design Research
Usability Testing
Journey mapping
Prototyping
What it's like to work with me
From people who've actually done it
Gregor Doverty
| Lead Product Designer
'He's one of the best Designers I've worked with and an all round great guy. He'd bring loads to any team he joins. '
Hello, I'm Gregor,
a Lead Service Designer based in London
Service Design
Innovation
Design Leadersip
Remortgage planner
Helping customers better understand and prepare for the remortgaging process through a new digital planning service. £18M+ revenue generated in Q1 2026
Service Design | Strategy | Financial Services
Transforming the way call centre staff order debit cards for customers. The tool reduced call handling times by 50% and training time by 83%.
Ethnography | Product Design | UX Strategy
Helping people get their money back when retailers have refused a refund. This process is often called a 'retail dispute' and helps protect consumer's rights.
UX Research | Product Design | UX Strategy
Making financial investment feel more human, relevant and engaging using behavioural science.
Innovation | Behavioural science | Co-design
Evolving the way children learn about money and build independence.
Innovation | Diary study | Proposition
Helping people get their money back when retailers have refused a refund. This process is often called a 'retail dispute' and helps protect consumer's rights.
UX Research | Product Design | UX Strategy
Transforming the way call centre staff order debit cards for customers. The tool reduced call handling times by 50% and training time by 83%.
UX Research | Product Design | UX Strategy
Evolving the way children learn about money and build independence
Innovation | Diary study | Proposition
Making financial investment feel more human and engaging using behavioural science
Innovation | Behavioural science | Co-design
My work
Take a look at what I've been working on recently.
Brands I've worked with
I've worked across a variety of sectors.
